Hello again
Today I meet with the manager and the director. We discussed 3 items. One being a fridge for mom. and I was given the typical corporate brush off . We will have to look at the.... The others were grandfathered in.... etc.....etc....... In other words, no fridge for mom. So this Christmas there will be no place to store mom's items.
The second was the night gowns. No ownership was taken by either the management or the staff. Everyone denies that anything has taken place or they blame mom, for being a difficult person to dress and undress. Well they don't get her ready for bed at night. I do. They may, and I mean may some time change mom during the day. But rarely does this happen. Only if mom gets sick. I made my complaint know on how I want them to dress and undress her. Not grabbing her left arm and pulling it straight over her head. Then complain that mom is difficult. They are injuring her each and every time they pull her left arm over her head. And do you think this will stop. Not from what I heard. We will get the OT to re access her to see where we are at with doing things differently, the way we change her.
I explained that the staff are just grabbing mom's clothing and pulling them straight up over her head and this is how the night gowns are being torn. So they say to me, well the staff find it easier if you use adaptive clothing.
My response is I am not paying that kind of money for junk, the ugliest clothing around. Everyone, just look up adaptive clothing and you will see for yourselves what I am speaking about.
We sort of settled on the home mending the nightgowns the way I wish them to be and in the future to get something a few sizes bigger to be able to have them adapted. Which I will do myself. But in the mean time, the staff will just continue to abuse mom's clothing.
Again, what is being said is they are protecting the staff and nothing is going to be done about it.
They could kill my mother, maim her, knock her out. Whatever and nothing will be done about it. They tell me there is a process for this and it takes time. Well any other organization will suspend the individual until the process has been completed. Due coarse. But not her or any other seniors home.
The staff deny it, and keep denying it. As the director said to me, no one has come forward to admit anything. Of course not. They are cowards.
I lastly spoke about the bruise on mom's head from the lift bar. I said I want this person fired. Of course, you guessed it. Protect, Protect, Protect the staff. Blame mom, blame everyone else but the one who actually hit mom with the lift bar.
We have a process, That was their go to answer. And there is confidentiality. We cannot disclose the name of the individual we are investigating. Of course I replied, but if I want the name of this person I can easily get it. "How", they replied. Well it would be as easy as filing a small claims case against said person and you would be compelled by law to produce there name. Or... I left it at that. I showed them the photo of the bruise and told them I have photo's of every bruise mom has gotten since being here.
Yes I take photo's of everything. I take notes of everything. I just happen to have an great memory when it comes to conversations. So I write it down on here and in my notes. I keep track of everything. And will continue to do so.
What I walked away with, is that they are protecting their staff no matter what and will continue to do so. There are no consequences to their actions. Beat them, injure them, then deny it over and over again. And nothing will be done. Just as the time I saw a staff slap a resident. Nothing was done to her. So it is the same. It is Fraser Health. Deny and tell the person there is a process that has to be followed. Not tell the person if anything was or is being done.
OK I had to end the meeting as it was starting to get near to mom expecting me. Mom is first. I can always get back to them .Which I will tomorrow.
Now mom was very happy to see me, big smiles. Her hair was done today, being Monday. I made her another nice dinner and she ate most of it as well as a good portion of the served meal.
I needed to leave a little early so we got the dishes done and for once the care aid came in early and put mom to bed. I gave mom the full spa treatment and still was able to stay with her holding her hand for a long time, before I needed to leave.
I will speak more about mom tomorrow and let you know what else happened when I speak to them again.
I know I will be seeking legal advice. I will be filing a complaint with the patient care quality office.
I mentioned last night that one of my needs is a new bed. Yes it is a need, the mattress is sagging and the springs are poking through in certain spots. I did put foam over those spots. I am not sure if is a need or a want. Thought I would just throw that out there. Please pray for me anyways. If you could. But, again, I am grateful for having a mattress to begin with.
GOD bless and good night
Kristopher Schmuland
